Customer Service – FAQ
Registration Procedure
How can I register on the website?
Registration is done through the dedicated section on anagrafica.cfn.va. Once the form is completed, you will receive confirmation from CFN.
How long does registration take?
Processing times may vary depending on the number of requests received. CFN is not responsible for any delays that may prevent purchases.
Purchase Procedure and Order Management
How is the distribution of issues handled?
The previous “pre-assignment” system has been discontinued. The new system is based on participation, impartiality, and accessibility, and for some lines, also includes selected commercial partners.
Can I make purchases without registering?
No, you must be registered and have received confirmation from CFN in order to make purchases.
Does adding items to the cart mean I’ve reserved them?
No, adding items to the cart only serves as a selection. Availability is only confirmed when the order is submitted.
How do I know if my order has been accepted?
You will receive a confirmation email from CFN. Order acceptance is subject to item availability verification.
Can I check the status of my order?
Yes, by logging into your personal account area on the website.
Taxes and Fiscal Charges
Are coins subject to taxes or duties?
Yes. Coin purchases are subject to specific fiscal charges, which vary depending on the type of coin:
• Collector coins
• Circulation coins
• Gold coins
How are taxes and duties calculated?
For countries listed in the “Information” section of the website, available by clicking HERE, any applicable customs duties and taxes are automatically calculated and included in the final price at checkout.
The surcharge applied to the sale price of philatelic and numismatic products distributed by CFN is determined on the basis of the tax regime in each country of destination, also taking into account the share of Vatican costs related to export operations. These values periodically undergo checks to assess their compliance with changes in the regulatory framework.
What if my country is not on the list?
For countries not listed, the customer must contact CFN before purchasing (orders.cfn@scv.va) to define payment and shipping terms.
Is CFN responsible for unexpected delivery costs?
No. CFN cannot be held responsible for any additional costs, delays, or customs blocks that are unforeseen or imposed after the purchase.
Payments and Refunds
Which payment methods are accepted?
Credit cards are accepted through the payment systems indicated in the dedicated section of the website. All transactions are secure.
How is a refund processed?
Refunds are made to the same credit card used for the purchase. Alternatively, they may be issued via bank transfer (upon submission of bank details). Timing depends on the bank.
Shipping and Delivery
Where are orders shipped?
To the address provided during registration. Make sure your details are up to date.
Can I change the shipping address after placing an order?
No, in order to ensure a proper order management and the highest delivery security, shipping address are not allowed after an order has been placed.
Can I ship my order to a temporary address or a post office (hold for pickup)?
Unfortunately, we do not ship to temporary addresses or post office hold locations.
Can I change the delivery address?
Yes, but requests for address changes will only be accepted in the case of a permanent change of residence. The address change will be considered valid and effective only after confirmation from CFN.
Which countries do you ship to?
We ship to all countries not subject to restrictions. The list of supported countries is available in the “Information” section.
How long does shipping take?
Up to 90 days from the order submission, unless force majeure applies.
How can I track my shipment?
You will receive an email with the tracking number, if available.
What happens if delivery fails?
The courier will attempt a second delivery or indicate where the package can be collected. If you do not receive the parcel, please contact: orders.cfn@scv.va.
Warranty for Non-Conformity
What should I do if the item is defective?
Report the defect within 8 days via email to orders.cfn@scv.va using the form available on the website.
How do I return the item?
Within 14 days, in its original packaging and undamaged. Protective packaging must be used.
Who covers return shipping costs?
If the defect is acknowledged, CFN will also refund return shipping costs.
Right of Withdrawal
Can I return an item?
Yes, within 14 days of delivery. You must send the withdrawal form available [HERE] or a written notice.
Are return shipping costs my responsibility?
Yes. Any customs duties are also the responsibility of the customer.
When will I receive the refund?
After the returned item is received and verified. The refund will be issued to the same payment method used.
Account and Profile Management
How can I update my personal or shipping information?
By writing to:
• anagrafichecfn.economia@scv.va (for Italian)
• cfn.registration@scv.va (for other languages)
Updates must be made before placing an order.
Personal Data Processing
How is my personal data handled?
In accordance with the General Data Protection Regulation of the Vatican City State (Decree No. DCLVII of April 30, 2024).
Where can I read the privacy policy?
You can read and print it by clicking [HERE].