Condizioni Generali di Vendita

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GENERAL CONDITIONS OF SALE OF PHILATELIC AND NUMISMATIC ARTICLES OF THE STATE OF THE CITY VIA E-SHOP

We invite you to read carefully these General Conditions of Sale before proceeding with the request for purchase of philatelic and numismatic articles available for sale through www.cfn.va

By submitting the order, the Customer fully accepts these General Conditions of Sale which, therefore, from that moment and on are considered to be known and accepted by the Customer in all his forecasts, no exceptions.

You can download these General Conditions of Sale in PDF by clicking HERE

 

INDEX

 

  1. Scope and effectiveness of the conditions

  2. Procedures for purchasing

  3. Information about the items

  4. Acceptance of the General Conditions of Sale

  5. Payment method

  6. Arrangements for reimbursement

  7. Personal data processing

  8. Acceptance and execution of the order

  9. Shipping and delivery to the Customer

  10. Terms and modalities of guarantee for lack of conformity

  11. Verification of items upon delivery and warranty for damage during shipment

  12. Right of withdrawal

  13. Contacts

  14. Changes to the General Conditions of Sale

  15. Applicable law and jurisdiction

1. Purpose and effectiveness of the conditions

§1. These General Conditions of Sale govern distance selling, through the e-commerce platform of the Philatelic and Numismatic Marketing of the Vatican City State (hereinafter also only "CFN), of specific philatelic and numismatic articles of the Vatican City State (hereinafter also only "articles") available at www.cfn.va (hereinafter also "Site"). The sale of these articles is understood to be concluded between the CFN and the customer, as the person who has previously completed the registration procedure and received confirmation from CFN (hereinafter also “Customer”), as per the General Conditions of Registration available on the Site in the "Disclosures" section and to the web address https://anagrafica.cfn.va/.

§2. These General Conditions of Sale prevail over any other contrary provision that may be communicated to the Customer, or indicated in other documents, e-mails, product sheets, contents on the Site or in other communication channels, unless otherwise expressly agreed, in text form.

§3. The General Conditions of Sale applicable to all contracts concluded within the meaning of Article 2 below are those in force at the time of purchase. In order to allow the correct completion of the purchase it is the responsibility of the Customer to read and accept the General Conditions of Sale before submitting each order.

 

2. Terms of purchase

§1. To purchase one or more items on the Site, the Customer must be previously registered. The registration requirements and procedure are available in the General Registration Conditions. Please note that the completion of registration involves processing times that may vary in relation to the number of requests received. CFN cannot in any case be held responsible for any delays in processing the registration request that result in the impossibility to conclude the purchase of the desired articles.

§2. Once the Customer has logged on to the Site with his/her credentials, he/she may select the articles available from the virtual catalogue and add them to the virtual cart. The addition of articles to the virtual shopping cart does not entail any obligation to purchase or make a reservation, but has the sole purpose of enabling the selection of articles in view of the subsequent forwarding of the purchase request.

§3. For each article, the CFN may set a maximum limit on the quantity that can be purchased, established according to the type, availability or nature of the article. This limit, if applied, will be managed automatically by the system during the purchase phase.

§4. Once the Customer has selected the articles, he/she wishes to purchase, he/she may close the virtual shopping cart. A summary page will then appear containing information relating to the purchase request, including the list of selected articles, the unit and total price, applicable taxes and shipping costs. The Customer, after having read the General Terms and Conditions of Sale, may conclude the procedure relating to the purchase request (hereinafter also only ‘order’) and proceed with the payment of the total price applied. For delivery purposes, the address indicated by the Customer at the time of registration shall be considered valid. Please note that any changes to this address must be communicated before making the purchase request by updating the personal data, by writing to Customer Service - CFN: for the Italian language anagrafichecfn.economia@scv.va; for all other languages cfn.registration@scv.va. The updating of the address following the Customer's request foresees processing times that may vary in relation to the number of requests received.

§5. By sending the purchase request, which has the value of a contractual proposal of purchase, the Client acknowledges and declares that he/she has read all the information provided to him/her during the purchase procedure and fully accepts these General Conditions of Sale, as better specified in article 4 below.

§6. Once the payment procedure is completed, the order will be taken care of by CFN and will undergo data verification and availability of the items requested.

§7. Taking charge of the order by CFN does not constitute acceptance of the purchase request formulated by the Client. The sales contract is considered finalized exclusively when the Client receives from CFN a separate e-mail of acceptance of the purchase request. Such communication may coincide with the sending of confirmation of shipment of the order.

§8. The order status will be consultable by the Client directly on the Site.

§9. The Customer guarantees the completeness, exactness and up-to-dateness of the information and of all data provided to CFN during registration and processing of the order; no responsibility may therefore be charged to CFN if incomplete and/or inaccurate data make it impossible to proceed with the supply of the items requested and/or purchased. 

3. Information on the articles

§1. The articles that the Customer may purchase are exclusively those available on the e-commerce platform of the Site at the time the purchase request is made, as described in the relevant information sheets.

§2. The images of articles published on the Site are for illustrative purposes only and, within the limits of photographic reproduction, are provided for purely informative purposes. Any discrepancies with respect to the actual appearance of the product do not affect its essential characteristics. 

 

4. Acceptance of the General Terms and Conditions of Sale

§1. Before submitting the purchase request, the Customer must declare, by ticking the appropriate box, that he/she has read all the information provided during the purchase procedure and accepts the General Terms and Conditions of Sale, in particular the following articles: 2. Acceptance and execution of the order, 9. Shipping and delivery to the Customer, 10. Terms and conditions of exercise of the guarantee, 11. Verification of articles by the Customer at the time of delivery and warranty for product damaged during shipment, 12. Right of withdrawal, 14. Applicable law and reference legislation.

§2. In the absence of express acceptance, the purchase request cannot be finalised.

§3. Once the purchase request procedure has been completed, the Customer shall keep a copy of these General Terms and Conditions of Sale and communications relating to the order.

§3. These General Terms and Conditions of Sale may be printed or saved on a durable medium. They are also available on the Site in the ‘Information’ section.

 

5. Methods of payment

§1. Payment shall be made by credit card directly through the Site, using the circuits indicated in the relevant section.

§2. The Client's credit card information is encrypted and transmitted via secure connection directly to the website of the financial institution that manages the transaction on behalf of CFN.

 

6. Modalities of reimbursement

§1. In case of reimbursement, for any reason, the amount due to the Customer will be credited, where possible, to the same credit card used for payment of the order.

§2. The time of crediting the payment instrument depends exclusively on the financial institution that manages the transaction on behalf of CFN and the banking system. Once the crediting order has been arranged in favour of the Client, CFN may therefore not be held responsible for any delays or omissions in crediting the Client with the reimbursement amount.

§3. It is understood that if the use of such means of reimbursement is not possible and/or may prejudice the timeliness of the reimbursement, CFN may proceed with the reimbursement by bank transfer, after the Client has sent the following data to the e-mail address orders.cfn@scv.va:

  1. number of the order to which the refund refers

  2. amount of the order;

  3. IBAN code to which the refund is to be made;

  4. header of the current account indicated.

The Customer who intends to activate a refund procedure is invited to indicate in the subject line of the e-mail the words ‘REFUND - [order number]’ in order to facilitate the identification and management of the request.

§4. The refund shall be credited to the current account indicated by the Customer within 45 days of receipt of the above-mentioned data. The Customer shall be notified of the transfer by email.

 

7. Processing of personal data

§1. Pursuant to the provisions of the General Regulations on the Protection of Personal Data (Decree of the Pontifical Commission for the State of Vatican City, No. DCLVII, of 30 April 2024), we inform you that the personal data provided by the Customer will be processed by the Economy Department - as Data Processor - for purposes related to contractual and pre-contractual obligations relating to the contractual relationship to which the Customer is a party, as well as for the performance of obligations under applicable law. For further information, please refer to the link below: https://www.cfn.va/files/Informativa_trattamento_dati_personali.pdf

8. Acceptance and execution of the order

§1. Once the purchase request has been received according to the methods indicated in article 2, CFN will proceed to verify the data and availability of the articles requested. In the event of a positive outcome, CFN will send the Client an e-mail of acceptance of the request, with which the sales contract will be considered finalised. This communication may coincide with the sending of confirmation of shipment of the order.

§2. Fulfilment of the order will take place exclusively following the actual crediting of the consideration in favour of CFN. Once the shipment has been entrusted to the courier, CFN will communicate to the Client, via email, the successful delivery of the order to the carrier, providing, where available, the tracking code of the shipment.

§3. During the verification phase, CFN reserves the right not to follow up on the order, refusing the purchase proposal and not finalizing the contract, even without the obligation to motivate, if in its opinion there are elements that hinder the regular execution of the contractual relationship. In particular - but not exclusively - CFN reserves the right to suspend, cancel or refuse the purchase proposal formulated by the Customer, not carrying out the supply of the articles requested, in the following cases:

a) in the event that the purchase request is incomplete or in any case does not comply with the instructions provided, or in the event that the Client at the time of registration provides inexact, outdated or in any case incomplete personal data for the correct management of the order, shipment and/or payment;

b) in case of unavailability, even temporary, of the articles requested - for any reason - at CFN's warehouse;

c) if the Client is, for any reason, in default with respect to CFN in relation to previous contractual relationships, including - by way of example - failure to collect the order at the place of delivery designated by the courier or failure to return the items in case of withdrawal; 

d) if the Customer's purchasing activity, in terms of manner, quantity or frequency, is imputable to unauthorised distribution or commercial intermediation

e) if the Customer has applied for or is subject to bankruptcy proceedings (such as bankruptcy, composition with creditors, judicial liquidation, etc.) in his capacity as a business owner or legal representative of a company;

f) if the CFN, on the basis of its own discretional evaluation, considers that there are objective or subjective reasons that may compromise the regular execution of the contract or harm, even potentially, its legal or patrimonial interests.

§4. If the order is not completed in accordance with this article, CFN will promptly notify the Client at the email address indicated by the Client during registration and refund the amounts paid.

§5. Refunds, unless otherwise agreed with the Client, will be made according to the procedures set forth in article 6 of these General Conditions of Sale. 

9. Shipping and delivery to the Customer

9.1 Countries of destination

§1. Shipment will be made by the Postal and Philatelic Office of the Vatican City State, through appointed third party couriers, to the shipping address indicated by the Customer during registration.

§2. CFN assumes no obligation to ship to countries subject to regulatory restrictions or with unsecured logistics and reserves the right to refuse, cancel or suspend orders to such destinations, even after payment.

 

9.2 Import charges

§1. For the countries listed in the list published on the Site, in the ‘Information’ section, import charges (such as customs duties, taxes, customs clearance fees or other costs required by the competent customs authorities) are automatically calculated and included in the total price at the time of checkout, together with shipping costs.

§2. For countries not included in the list in the previous paragraph, if it is technically impossible to determine the import charges at the time of the order, the Customer is required to contact CFN at the email address orders.cfn@scv.va to agree on the purchase and shipping terms. 

§3. In any case, CFN may not be held responsible for any additional customs charges or additional costs not foreseen or not included in the calculation made by the system at the time of checkout or by the operator at the time of sale, nor for delays, blockages or refusals of delivery due to non-compliance, errors or irregularities related to customs procedures not attributable to CFN.

§4. It remains the Customer's responsibility to examine the list of countries published on the Site before forwarding the purchase request and to inform himself in advance with the competent customs authorities of his own country regarding any obligations, restrictions or costs applicable to the importation of the articles ordered.

 

 

9.3 Shipping times - Non-delivery and forfeiture period

§1. Shipment is expected within 90 days from the date of forwarding of the purchase request, except in cases of failure to complete the order in accordance with article 8, paragraph 3, as well as in the presence of force majeure or impediments not attributable to CFN, such as - by way of example but not limited to - customs delays, regulatory restrictions in the countries of destination, exceptional weather events, strikes, accidents or inefficiency on the part of the courier.

§2. The above term is merely indicative and not essential for contractual purposes, as it may vary depending on the destination locations and operating times of the courier company in charge.

§3. Shipments are made according to the conditions of carriage of the courier company in charge.

§4. In case of non-shipment within the terms indicated in §1, the Client must promptly contact CFN's Customer Service at +39 06 698 83414 or at the e-mail orders.cfn@scv.va and follow the instructions that will be provided. 

§ 5 The Customer shall receive confirmation of shipment by email containing the details of the order, with the possibility of tracking the shipment status directly on the Site.

§ 6 In the event of non-delivery of the items, the Customer shall, no sooner than ten (10) days from the date of shipment and no later than twenty (20) days thereafter, report the non-delivery to orders.cfn@scv.va, indicating in the subject line of the email the words "NON-DELIVERY SHIPMENT - [ORDER NO.]. Any reimbursement, unless otherwise agreed with the Customer, shall be made in the manner set out in Article 6 of these General Terms and Conditions of Sale. Failure to notify the Customer within the terms indicated in this paragraph shall result in forfeiture of the Customer's right to reimbursement.

9.4 Shipping costs

§1. Shipping costs include the taxes applicable to the transport service. They may vary depending on the destination, weight and size of the parcel, as well as any surcharges applied by the carrier (e.g. for inconvenient locations or ancillary services).

§2. Should the volume, weight or nature of the articles require it, CFN reserves the right to divide the order into several distinct shipments, to be delivered to the same shipping address indicated by the Client. In this case, unless otherwise expressly indicated, no additional costs will be charged to the Client for multi-pack shipments.

9.5 Delivery

§1. The courier may deliver to the Customer, whose name is indicated as consignee in the consignment note, or to a person who appears to be authorised to accept delivery of the shipment on behalf of the Customer.

§2. If the addressee is absent at the time of delivery, the courier may attempt a new delivery on the next day or will inform the Customer by special notice of the method of collection at a place specifically designated by the courier.

§3. CFN is not responsible, in any way whatsoever, for any loss, costs or delays deriving from stocks, missed pick-ups or incorrect addresses.

 

 

 

9.6 Transfer of the risk of damage or loss of the articles

The risk of loss or damage of the articles ordered is transferred to the Customer when the latter, or a third party designated by him and different from the courier, acquires physical possession of the package. From that moment, CFN cannot be held responsible for any damage, loss or deterioration of the articles.

 

10. Terms and conditions of the guarantee for lack of conformity

§1. The CFN is liable to the Customer for any defects in conformity of the article existing at the time of delivery, provided that they are not attributable to misuse, negligence or tampering by the Customer.

§2. The defect must be reported to CFN within 8 (eight) days from the date of delivery by sending the returns/warranty reporting form available clicking HERE ,  the email address orders.cfn@scv.va. In order to comply with the deadlines, the date of dispatch of the communication shall be considered. The Customer who wishes to report the lack of conformity of an article is invited to indicate in the subject line of the e-mail the words "GUARANTEE - [no. order]" in order to facilitate the identification and handling of the request.

§3 The item must be returned to the address.: CFN – Direzione dell’Economia, Palazzo del Governatorato, 00120 Stato della Città del Vaticano, without undue delay and, in any case, within 14 (fourteen) days from the terms referred to in paragraph 2, in the original packaging, complete in all its parts (including any accessories, documentation and internal packaging). To avoid damage to the original packaging, it is recommended to protect the integrity of the item during transport. Labels or adhesive tapes shall not be applied directly to the original packaging, otherwise the guarantee shall lapse.

§4. The CFN will provide, at no cost to the Customer, to restore the conformity of the product by replacement with an identical specimen, where possible, subject to availability of the product itself, only in the presence of a timely complaint and return of the defective item in compliance with the requirements set out above §4. In the event of a defect of conformity, the CFN will also reimburse to the Customer the shipping costs incurred for returning the item, upon presentation of appropriate supporting documentation.

§5. If, for any reason, the CFN is unable to replace the warranty item with an identical article., the CFN may alternatively:

  1. reimburse in full the amount paid by the Customer or

  2. replace the article with another article available, of similar characteristics and of equal value, subject to agreement with the Customer.

§6. If, as a result of the verifications carried out by CFN, the defect complained is not attributable to a defect of conformity, the guarantee will not be recognized. In this case, the shipping costs incurred by the CFN for returning the item to the Customer will be at the latter’s expense.

§7. The CFN will not accept the return of items damaged due to packaging. In such cases, the costs for returning the goods will be charged to the Customer, if supported by the CFN.

§8. The Customer fully assumes the risk of transport related to the return of the item. The CFN will not be held responsible, in any way, for damage, theft or loss of items occurred during the return shipment carried out by the Customer.

§9. The Customer may assert his rights at its sole discretion and at its own expense, insure the package containing the returned item in order to protect themselves against any risks associated with transport.

 

 

11. Inspection of items upon delivery, warranty for damage and partial loss during shipping – Expiry term

§1. Upon delivery of the order, the Customer shall:

a) check that the number of packages received corresponds to the number indicated in the transport document (delivery note or waybill);

b) ensure that the outer packaging is intact, undamaged or tampered with.

§2. If the packaging is visibly damaged or tampered with, the Customer shall immediately report the circumstance to the courier, signing a specific control reservation (e.g.: ‘Accepted with reservation for damaged package’) on the delivery receipt, in paper or electronic format, in accordance with the procedures provided by the courier.

§3. The affixing of the reservation is a necessary condition for the activation of the replacement procedure in the event of damage to the contents due to transport. Otherwise, CFN cannot be held liable for any damage occurring during shipment.

§4. Acceptance of the items without any reserve on the part of the Client is equivalent to acknowledgement of the conformity of the delivery to the order in terms of quantity, type and packaging, without prejudice to any defects of conformity not immediately detectable according to the provisions of article 10.

§5. The Client may request the replacement of the article damaged due to transport exclusively if all the following conditions are met:

a) the damage is not attributable to improper use or tampering by the Client;

b) the article is returned to CFN in its original packaging, complete in every part, according to the procedures provided for in article 10 §6;

c) the Client provides photographic documentation of the damage found, together with written notice of dispute of the damage, to be sent within 48 (forty-eight) hours of receipt, by e-mail to orders.cfn@scv.va. The Customer who intends to request the replacement of the article damaged due to transport is invited to indicate in the subject line of the e-mail the words ‘SHIPPING DAMAGE - [order no.]’ in order to facilitate the identification and management of the request.

§6. Once the damaged article has been received and verified, CFN will - where possible - replace it with an identical article, at no cost to the Client. In the absence of availability, the provisions of article 10 will apply.

§ 7 In the event of partial delivery of articles, the Customer is required to make a written report, to be sent within forty-eight (48) hours of delivery to orders.cfn@scv.va. The Customer who intends to request the integration of missing items due to transport is invited to indicate in the subject line of the email the wording "PARTIAL DELIVERY - [ORDER No.].

§ 8 CFN, after verifying the notification as per § 7 above, will - where possible - supplement the missing articles, at no expense for the Customer. In the absence of availability, the provisions of Article 10, § 6 will be applied.

§ 9 Failure to report ‘SHIPMENT DAMAGE’ or ‘PARTIAL SHIPMENT LOSS’ as referred to in this article, within the terms indicated above, will result in the Client's forfeiture of the right to replacement of the products or to any reimbursement (total or partial).

 

12. Right of withdrawal

 

§1.  The Customer can exercise the right of withdrawal without any penalty within the term of 14 (fourteen) days from the date of receipt of the article.

§2. The right of withdrawal may be exercised:

  1. by sending, within the aforementioned deadline, the withdrawal form available by clicking HERE;

b) or by another explicit statement containing the intention to withdraw, as well as information on the name and address of the Customer and all order identification data, including the date of receipt of the item, proven by DDT or other suitable documentation, to be sent by email to the address orders.cfn@scv.va. The Customer wishing to exercise the right of withdrawal is invited to indicate in the subject of the e-mail the wording "RECESSO - [n° order]" in order to facilitate the identification and handling of the request.

 

§3. In order to comply with the withdrawal deadline, shall be deemed to be the date on which the withdrawal form or notice of withdrawal is sent.

§4. To exercise the right of withdrawal, it is necessary that the customer expresses his wish to avail himself of the right of withdrawal in the manner described above and the purchased good is intact and returned to the address: CFN – Direzione dell’Economia, Palazzo del Governatorato, 00120 Stato della Città del Vaticano in its original packaging, complete in all its parts or otherwise - where this is not possible - in a packaging  suitable to preserve the integrity of the article and its merchantability.

§5. The Client is obliged to return the purchased item to CFN, without undue delay and in any case within 14 (fourteen) days from the date of communication of withdrawal, by means of a courier of his choice. The costs of the return are at the Client's expense.

§6. It is the Customer’s responsibility, when returning the item, to insure the shipment against theft and other transport damages and to bear the related costs and customs charges. CFN reserves the right to draw down any damages from the amount to be refunded, if the returned item has not been insured for the value stated on the invoice, in case of damage or loss during transportation.

§7. The Client will be held responsible for any decrease in the value of the items received if resulting from handling of the items other than that necessary to establish their nature, characteristics and functioning.

§8. Having verified the existence of all the terms for the legitimate exercise of the right of withdrawal, CFN will provide for the reimbursement of the amounts paid by the Client, reserving the right to retain the amounts to be reimbursed until it has received the items back.

§9 Without prejudice to the provisions of article 6 of these General Conditions of Sale, the reimbursement will be made using the same means of payment used by the Client for the initial transaction, unless otherwise agreed upon in writing; in any case, the Client will not have to bear any cost as a consequence of the reimbursement, with the exception of shipping costs and customs charges sustained for the return of the items to CFN, which will remain entirely at the Client's expense.

13. Contact

Any communication that cannot be handled through the website www.cfn.va must be sent to the CFN by one of the following methods

  • by telephone, calling the CFN's Customer Service at the number +39 06 698 83414 (multilingual switchboard);

  • by e-mail to the e-mail address: orders.cfn@scv.va.

 

14. Amendments to the General Conditions of Sale

CFN reserves the right to amend these conditions at any time. The modifications and/or the new conditions will be effective from the date of their publication on the Site and will be applicable exclusively to the purchase requests forwarded by the Client as of said date, indicated in the heading of the General Conditions of Sale.

 

15 Applicable law and reference legislation

§1. The sales contract between the Client and CFN is governed exclusively by the legislation in force in the Vatican City State.

§2. Any dispute that may arise regarding the execution, interpretation, validity, efficacy or performance of the contract of sale between the Client and CFN will be devolved exclusively to the Tribunal of the State of Vatican City.